If you have messaged a property business through an assistant Propel operates, you can have your personal data deleted. There is no form to fill in and no account to create.
Reply to the conversation with the word DELETE. That flags it for deletion and a human confirms within 7 days. Nothing else is needed.
Send a message to hello@getpropel.tech with:
We verify the request comes from you before deleting anything — otherwise anyone could erase someone else's enquiry.
| When | What |
|---|---|
| Within 7 days | We confirm we received the request |
| Within 30 days | Deletion is complete and we confirm in writing |
An anonymous record that an enquiry happened — its date, channel and which campaign produced it — is kept. It contains no name, no handle, no phone number and no email, and it cannot be traced back to you.
We keep it because property businesses rely on these counts to know which marketing works. It identifies nobody.
Where a transaction has begun, the property business may be required to keep records under Nigerian law. That is their obligation as the data controller, and it sits outside anything Propel can delete — we will tell you if this applies and who to contact.
Deleting your data with us does not remove the messages from your own Instagram inbox. To remove those, delete the conversation inside the app, and manage the app's access under Instagram → Settings → Website permissions.
Propel
Email: hello@getpropel.tech
WhatsApp: +234 901 912 0968