Privacy Policy

Last updated: 15 September 2026

Propel builds and operates AI enquiry assistants for Nigerian real estate businesses. This policy explains what personal data we handle, why, and how you can have it removed.

It is written to meet the Nigeria Data Protection Act 2023 (NDPA) and the requirements of the messaging platforms we operate on.

Who is responsible for your data

When you message a property business through an assistant Propel operates, that property business is the data controller — it decides why your details are collected. Propel is the data processor, acting on its written instructions.

For anything about a specific property or your enquiry, contact that business directly. For anything about how Propel processes data, contact us at hello@getpropel.tech.

What we collect

Data	Why
Your platform username or account ID	To reply to you in the same conversation
The messages and comments you send	To answer your enquiry and pass it to a human when needed
A phone number or email, only if you give one	So the sales team can reach you as you asked
Which property or campaign you enquired about	To send the right information and to record which marketing produced the enquiry
Time and channel of the conversation	Service records and response-time measurement

We do not collect payment details, bank details, or identity documents through the assistant. It is built never to ask for them and never to give them out. If anyone claiming to be us asks for a bank transfer over chat, stop and contact the property business on a number you already trust.

Automated messaging, stated plainly

Replies may be generated automatically. The assistant identifies itself as an assistant, it does not pretend to be a person, and a human is available at any point — just ask.

The assistant answers only from a factual document the property business has provided and signed off on. Anything outside that document goes to a human rather than being guessed at.

Lawful basis

Legitimate interest — responding to an enquiry you started, and keeping a record of it
Consent — where you volunteer contact details so someone can call you back
Contract — where a conversation leads to a property transaction

Who your data is shared with

The property business you contacted — its sales team receives your enquiry
Infrastructure providers we use to run the service, under contract
A language-model provider, to generate a reply to your message
Nobody else. We do not sell personal data, we do not share it with other property businesses, and we do not build advertising profiles from it

Where your data is held

Conversation records are stored on servers we control in the United Kingdom. Message content is processed by a language-model provider in the United States for the moment it takes to produce a reply.

Enquiry data is never sent to a provider outside these arrangements without a cross-border transfer assessment under the NDPA.

How long we keep it

Record	Kept for
Conversation content	12 months from your last message
Enquiry record (which campaign produced it)	12 months, then contact details are removed
Anonymous, aggregated counts	Indefinitely — these identify nobody

Your rights under the NDPA

You may ask to access your data, correct it, delete it, object to how it is used, or receive a copy. Email hello@getpropel.tech and we will respond within 30 days.

You may also complain to the Nigeria Data Protection Commission.

Deleting your data

Full instructions, including the self-service route: Data deletion.

Security

Encrypted connections for every message
Access restricted to named people who need it
Enquiry records are tamper-evident — an altered record is detectable
Credentials are stored in an encrypted secret store, never in documents or chats

Children

The service is for property enquiries by adults. We do not knowingly collect data from anyone under 18. If you believe we have, email us and it will be deleted.

Changes

Material changes will be posted here with a new date at the top.

Contact

Propel
Email: hello@getpropel.tech
WhatsApp: +234 901 912 0968
Web: getpropel.tech